Ms. McGown is an administrator with over 16 years of professional experience in business office management.  She possesses advanced communication skills, extensive customer service and problem solving abilities, strong computer and typing skills with full charge bookkeeping experience.  She has successfully trained and supervised groups of up to 20 individuals.   She excels at cost effective purchasing, internet research and maintenance of business files.  Ms. McGown has a strong work ethic, is self motivated, efficient, well organized, detail oriented and always meets project deadlines.   She has supported clients in various industries including manufacturing,  medical, non-profit, real estate, and global importing/exporting.

PROFESSIONAL HISTORY     

• EP Consultants, Rancho Palos Verdes, CA.  Administrator, 2004 to present.
• Intercontinental Western Inc./Thordix Inc./Enfab Inc. , Palos Verdes Estates, CA.  Office Manager, 2000 to 2004.
  
• S.D.D. Enterprises, Inc., Long Beach, CA.  Administrative Assistant, 1998 to 2000.
• Per Diem Work, Los Angeles County, CA.   Administrative, 1997 to 1998.
• Center for Surgical Treatment of Obesity, Bellflower, CA.  Medical Office Manager, 1996.
• South Bay Neurosurgical Medical Group, Torrance, CA.  Medical Secretary, 1994 to 1996.
• West Coast Cardiology, Torrance, CA.  Medical Secretary, 1993 to 1994
• William Gorbunoff, M.D., Long Beach, CA.  Medical Office Manager, 1991 to 1993.
  

Ms. McGown's experience includes:

• Responsible for daily operations of two international importing/exporting companies and one medical transcription business operating from same location.
  
• Performed payroll, bookkeeping, purchasing and billing functions.  Managed employee benefits, personnel policy manuals and Workers Compensation Insurance. Responsible for domestic and international wire transfers, accounts payable & receivable, collections and account reconciliation.  Processed credit and debit memos.
• Composed advertisements for personnel via newspaper, EDD and Internet.  Screened resumes, conducted phone and personal interviews and performed reference and background checks.  Conducted employee training and placement.
  
• Supervised staffs of two to twenty employees in medical and import/export industries.
  
• Responsible for renewing business licenses, statements of domestic stock and other business certifications and memberships. Managed equipment warranties and services contracts.
  
• Processed purchase orders from international ITT Fluid Corporations, ensured accuracy of documentation for US customs release on all international shipments and maintained quality assurance tracking.
• Troubleshooting, analyzing, repairing or arranging service for computer hardware and software problems.
  
• Handled customer inquiries, complaints and financial disputes.
  
• Created company newsletters and bulletins.
• Internet research for sales leads, quotes, products and services.
• Accurate maintenance of business and patient files.
  

EDUCATION

• New Horizons Computer Learning Center, Anaheim, CA.  Certificate in Front Page 2002 (web design), 2005.
• New Horizons Computer Learning Center, Anaheim, CA.  Certificate in Excel 2003 - Level II, 2005.
• San Pedro Skills Center, San Pedro, CA.  Certificate in Computer Operations/Software Applications, 1998.
• Los Angeles Harbor College, Harbor City, CA.  Certificate in Office Management, 1990.
• El Camino College, Torrance, CA.  Required Courses, 1987.